Privacy Policy

1. Who We Are

GESTUR CONSULTANCY INC. is a British Columbia corporation (Corp. No. BC1576975) operating GESTUR PrimeCare, a guided medical travel coordination service. We are not a medical provider. We help patients connect with independent, accredited medical facilities and physicians.

Privacy contact: info@gesturprimecare.com

2. Information We Collect

We collect only the information necessary to provide our coordination services. This may include:

• Name, email address, and phone number
• Province or state of residence
• The type of medical procedure you are enquiring about
• Health information you voluntarily share with us (such as your diagnosis, wait time, or medical history)
• Communication records (emails, WhatsApp messages, call notes)
• Website usage data collected through cookies (browser type, pages visited)

We do not collect health information without your knowledge. Any health details you share are provided voluntarily by you in order to receive our services.

3. How We Use Your Information

We use your personal information exclusively to:

• Respond to your enquiry and provide our coordination services
• Arrange specialist assessments and coordinate with medical partners on your behalf
• Communicate with you throughout the coordination process
• Improve our website and services
• Comply with legal and regulatory requirements

We will not use your information for marketing unrelated to our services without your explicit consent.

4. Who We Share Your Information With

We share your personal information only in the following circumstances:

• Medical partners: With your explicit consent, we share relevant health information with the physicians and medical facilities that will assess or treat you.
• Service providers: We may use third-party tools (such as email platforms and analytics services) that process data on our behalf under confidentiality agreements.
• Legal requirements: We may disclose information if required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

5. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience. You can decline non-essential cookies using the cookie banner when you first visit the site. We may use analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized data and do not identify you personally.

6. How Long We Keep Your Information

We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law. Health information related to completed cases is retained for a minimum of seven years in accordance with standard record-keeping practices, unless you request earlier deletion and there is no legal obligation to retain it.

7. Your Rights

Under PIPEDA and BC PIPA, you have the right to:

• Know what personal information we hold about you
• Request a copy of your information
• Request corrections to inaccurate information
• Withdraw consent (subject to legal or contractual restrictions)
• Request deletion of your information, where legally permissible

To exercise any of these rights, contact us at info@gesturprimecare.com. We will respond within 30 days.

8. Security

We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure. We encourage you not to share sensitive health information beyond what is necessary for your initial enquiry.

9. Website Content & Accuracy

The information on this website — including photographs, descriptions, estimated wait times, and approximate costs — is provided for general informational purposes only and is not guaranteed to be accurate, complete, or current. Photographs are illustrative and may not represent specific facilities, staff, or outcomes associated with your case. Wait times and cost estimates are approximate and based on general market data; your actual experience may differ significantly. Nothing on this website constitutes medical advice or a binding commitment.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted with an updated date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or concerns:
GESTUR CONSULTANCY INC.
New Westminster, British Columbia, Canada
Email: info@gesturprimecare.com
Phone: +1 778-871-2801